What is Slackline?

Slackline is an simple and scalable way to create shared channels between two or more Slack teams.

How does Slackline work?

Slackline enables you to create a channel, then share the channel’s unique URL with other Slack teams in order to begin collaboration.

Sounds great! How do I start using Slackline?

For new Slack users

If you don't have a Slack team, this is what you need to do:

1. Go to https://slack.com/ and create your team.
2. Go to https://slackline.io/ and sign in with the credentials of your created Slack team.
3. Grant Slackline permission (this is a page that will automatically appear after you sign in).
4. After you sign in, click on “Create shared channel” and follow the setup instructions.
5. Once you’ve created your shared channel, copy the unique URL displayed on that page and share it with the team you want to invite.
6. Once they click on that URL, they be able to join by following the setup instructions.

For existing Slack users

Go through Steps 2-6.

Can I create a shared channel with someone if they’re not part of a Slack team?

Right now they will also need a Slack team. However, they can use a free Slack team, so they can join your shared channels free of charge.

Once I subscribe to Slackline, can anyone in my Slack team be able to create new shared channels as well?

Yes, once you sign up for a Slackline subscription, anyone in your team will also be able to create new shared channels themselves.

Are you part of Slack?

No, Slackline is an independent product and it's not officially supported by Slack.

Will you have access to our whole Slack team if we use Slackline?

We only access channels that are connected via Slackline to facilitate the passing of messages between teams. We store message metadata information for debugging and monitoring purposes, but we don't store any content of the messages you send. Protecting the security and privacy of our customers is extremely important to us.

Why does Slackline require all these permissions from me?

We always ask the minimum permissions possible in order to provide a seamless service. We will continue to reduce the number of permissions required as Slack offers more granularity on their permissions policy.

Can I try Slackline for free?

Definitely! You can join our #slackline shared channel or any of our community channels for free.

Can teams join shared channels for free?

Joining shared channels is always free, you only need a subscription to create new shared channels.

My use case requires a different number of teams and shared channels than what’s offered in your plans.

Not a problem. Send us an email to contact@slackline.io and we'll work out a customized plan to fit your needs.

When can I cancel my account?

You can cancel at any point and we’ll stop charging you. We’ll keep the service for the remaining time you already paid for. You can also upgrade and downgrade whenever you want.

How does the 30-day money back guarantee work?

If, during the first 30 days of your first subscription, you are not convinced Slackline is going to be good for you, just contact us at contact@slackline.io and ask for a full refund. We'll send your money back and ask no questions.

Do you offer discounts for non-profits?

We love supporting projects we believe in and we’d love to hear what you’re working on. Get in touch on contact@slackline.io and we’ll see what we can arrange.